Player Protection
Gambling should be fun — a bit of excitement after a long week, a reason to cheer with friends over a bingo card or a live dealer table. At jilliz, we want every Filipino player to enjoy our platform safely and within their means. That means giving you real tools, honest information, and a community that looks out for each other.
jilliz is strictly for players 21 years of age and older, in line with Philippine gaming regulations. Age verification is mandatory for all accounts.
Our Commitment
Because the best sessions are the ones you walk away from smiling
Here at jilliz, we believe that responsible gaming is not just a checkbox — it is the foundation of a platform worth trusting. Whether you are spinning slots from Quezon City, joining a bingo room from Cebu, or watching the live Money Wheel from Davao, the experience should always feel like entertainment, not a financial burden. We have built our responsible gaming program around one simple idea: give players the information and tools they need to stay in control, and make those tools genuinely easy to use.
Problem gambling is a real concern in the Philippines, and jilliz takes it seriously. Our platform is designed so that every jilliz player — from first-timers in Manila to regulars in Makati — has access to the same level of protection. No player is too small to matter, and no concern is too minor to address. If something feels off about your gaming habits, we want to hear from you before it becomes a bigger problem.
Remember: Gambling is a form of entertainment, not a way to earn income or solve financial problems. Never gamble with money you cannot afford to lose, and never chase losses. Set a budget before you play and stick to it — that is the jilliz way.
Player Protection Tools
Six tools built into every jilliz account — free, always available, no questions asked
Set a daily, weekly, or monthly cap on how much you can deposit into your jilliz account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing within a set time frame. When your net losses hit that threshold, jilliz will automatically pause your gaming session for the remainder of the period. It is a simple guardrail that keeps your budget honest.
Choose how long you want to play in a single session — 30 minutes, 1 hour, 2 hours, or a custom duration. When your time is up, jilliz sends an on-screen alert reminding you to take a break. You decide whether to continue or log out; we just make sure you are aware.
Periodic pop-up reminders that show you exactly how long you have been playing and your net gaming activity for the session — wins, losses, and total wagered. Reality checks are a gentle nudge to step back and assess whether you are still playing for fun.
Need a short pause without committing to full self-exclusion? The Take a Break feature lets you temporarily suspend your jilliz account for 24 hours, 48 hours, or up to 30 days. During this period, you cannot log in, deposit, or place bets. Marketing emails are also paused.
If you feel that gambling is becoming a problem, self-exclusion is the strongest tool available. Choose a period from 30 days up to permanent exclusion. Self-exclusion takes effect immediately, cannot be reversed during the active period, and blocks all access to the jilliz platform.
Step-by-Step
All responsible gaming tools are available directly inside your jilliz account. Here is how to access them:
Access your account from the jilliz Login page. Make sure you are on a secure connection (look for the padlock icon in your browser address bar).
Click your profile icon in the top-right corner of the jilliz platform and select "Account Settings" from the dropdown menu.
Inside Account Settings, find the "Responsible Gaming" tab. All available tools — deposit limits, loss limits, session alerts, reality checks, Take a Break, and self-exclusion — are listed here in one place.
Choose the tool you want to activate, enter your preferred values, and confirm. Restrictions take effect immediately. Increases to limits require a mandatory 24-hour review period before they apply.
If you cannot access your account or need urgent help activating self-exclusion, contact the jilliz support team via live chat 24/7. Our team will action your request right away, no waiting required.
Visual Example
This is what a healthy, well-managed jilliz account limit setup looks like:
Tip: Setting limits that reflect your actual entertainment budget — not your aspirational one — is the single most effective responsible gaming habit you can build. Start conservative; you can always review upward after a 24-hour cooling-off period.
Know the Signs
Problem gambling can develop gradually and is not always easy to recognize in yourself. jilliz encourages all players to check in honestly with these warning signs. If several of these apply to you, it may be time to use our self-exclusion tool or seek support.
Spending more money on gambling than you originally planned, regularly going over your own budget.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Gambling with money meant for rent, bills, groceries, or other essential household expenses.
Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
Lying to family members or friends about how much time or money you spend on gambling.
Neglecting work, school, or family responsibilities because of time spent gambling online.
Borrowing money from friends, family, or loan apps specifically to fund gambling activity.
Feeling that gambling is the only way to relax, escape stress, or feel a sense of excitement.
If you recognize yourself in three or more of the above: Please use the self-exclusion tool in your jilliz account settings immediately, or contact our support team via live chat. You can also reach out to a professional counselor. Asking for help is a sign of strength, not weakness.
Self-Assessment
Answer these questions honestly. If you answer "Yes" to two or more, consider speaking with a support professional.
Have you ever felt the need to bet more and more money to get the same feeling of excitement?
Have you ever tried to cut back on gambling but found it difficult or impossible to do so?
Do you find yourself thinking about gambling when you are doing other things — at work, at home, or with family?
Have you gambled to escape personal problems, stress, feelings of helplessness, or depression?
After losing, do you feel a strong urge to return as soon as possible to win back what you lost?
Have you ever hidden your gambling activity from people close to you because you were ashamed or afraid of their reaction?
Has gambling ever caused serious problems in your relationships, finances, work, or studies?
This self-check is for informational purposes only and is not a clinical diagnostic tool. For a full assessment, please consult a qualified mental health professional.
Strongest Protection
A firm, immediate, and fully supported way to step away from the platform
30, 60, or 90 days. Ideal if you feel you need a structured break but plan to return to responsible gaming after a defined cooling-off period.
6 months or 1 year. Recommended if gambling has been causing consistent stress or financial strain and you need a longer period of distance.
Closes your jilliz account permanently with no option to reopen. This is the right choice if you believe gambling is causing serious harm to your life or the lives of those around you.
Your account is locked immediately — no logins, no deposits, no bets.
All marketing and promotional communications are stopped right away.
Any remaining balance is held securely and returned to you upon verified request after the exclusion period ends.
The exclusion period cannot be shortened or reversed — this is intentional and for your protection.
jilliz support remains available to you for non-gaming queries throughout the exclusion period.
After a non-permanent exclusion ends, a mandatory 24-hour review period applies before account reactivation.
Get Help
You are never alone. These organizations provide free, confidential support for problem gambling and related concerns.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming framework sets the baseline protections that jilliz follows and builds upon.
Contact PAGCOR through their official government channels for regulatory concerns.The NCMH provides mental health services across the Philippines, including support for behavioral addictions such as problem gambling. Services are available in Metro Manila with referral networks nationwide.
NCMH Crisis Hotline: 1553 (available 24/7, toll-free from PLDT landlines)A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Metro Manila and other major cities including Cebu and Davao.
Search for local meeting schedules through the Gamblers Anonymous international directory.Our own support team is trained in responsible gaming and is available 24/7 via live chat inside the jilliz platform. If you need help activating any protective tool, want to discuss your gaming habits, or simply need someone to talk to, we are here.
Support email (plain text): [email protected]Philippine Gaming Regulation
Age Restriction Policy
In the Philippines, casino-style gambling is legally restricted to individuals who are 21 years of age or older. jilliz strictly enforces this requirement. Every new account must pass a mandatory age and identity verification process before any deposits or gameplay are permitted.
During KYC verification, jilliz checks your government-issued ID (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID) to confirm your age and identity. Accounts found to belong to individuals under 21 are immediately suspended, all funds are frozen, and the matter is reported to the relevant authorities in accordance with PAGCOR regulations.
If you are a parent or guardian and believe a minor has accessed the jilliz platform using your details or their own, please contact our support team immediately at [email protected] (plain text — not a link). We will investigate and act without delay.
Play Responsibly
When you play smart, every session is a good one. Set your limits, know the signs, and remember that jilliz is here to support you every step of the way.
🔞 21+ only | Play within your means | Set limits before you start
"Gambling is addictive. Know when to stop."