jilliz Frequently Asked Questions

You must be at least 21 years old to create an account and play at jilliz. This is a strict requirement under Philippine gaming regulations overseen by PAGCOR. jilliz verifies the age of every player during the KYC process, and any account found to belong to someone under 21 will be immediately suspended. 🔞

Click the jilliz Login link in the navigation menu and follow the registration steps. You will need to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting, you will receive a verification email — click the link inside to activate your account. KYC document upload is required before your first withdrawal.

jilliz accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• SSS ID or UMID
• Driver's License (LTO)
• PhilSys National ID
• PRC ID
• Voter's ID

You will also need to submit a clear selfie holding your ID. Verification is typically completed within 24 hours on business days.

No. jilliz strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function on the login page.

On the jilliz Login page, click "Forgot Password?" and enter the email address linked to your account. You will receive a password reset link within a few minutes. Check your spam folder if it does not arrive. The reset link expires after 30 minutes for security reasons. If you still cannot access your account, contact our 24/7 live chat support.

You can request account closure by contacting our support team via live chat or by emailing [email protected] (plain text — not a link). Before closure, any remaining balance will be processed for withdrawal to your verified payment method. Note that if you are closing your account due to gambling concerns, we strongly recommend using the Self-Exclusion tool instead, which takes effect immediately.

jilliz supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card (Visa/Mastercard debit)

All transactions are processed in Philippine Peso (PHP / ₱). Cryptocurrency and credit card deposits are not accepted.

The minimum deposit at jilliz is ₱100 for GCash and PayMaya, and ₱200 for bank transfers. There is no maximum deposit limit for standard accounts, though higher amounts may trigger additional verification steps in line with anti-money laundering regulations.

GCash and PayMaya deposits are typically credited instantly or within a few minutes. Bank transfers may take 15 minutes to 2 hours depending on your bank and the time of day. If your deposit has not appeared after 2 hours, contact our support team with your transaction reference number and we will investigate right away.

Go to your account dashboard and select Withdraw. Choose your preferred payment method, enter the amount, and confirm. Withdrawals require a fully verified account (KYC complete). Processing times are:

• GCash / PayMaya: within 1–4 hours
• Bank Transfer: 1–3 business days

The minimum withdrawal amount is ₱200. Withdrawals are sent to the same method used for your most recent deposit where possible.

Withdrawals may be delayed if your KYC verification is still pending, if there is an active bonus with unmet wagering requirements, or if the amount triggers a routine security review. Public holidays and weekends may also affect bank transfer timelines. If your withdrawal has been pending for more than 3 business days, please contact our support team via live chat with your withdrawal reference number.

jilliz offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions section of the platform after you log in. Bonuses are subject to wagering requirements before any winnings can be withdrawn — always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while live table games may contribute less.

Yes. If you have claimed a bonus but no longer wish to complete the wagering requirements, you can forfeit the bonus through your account settings or by contacting support. Note that forfeiting a bonus will also remove any bonus-derived winnings that have not yet been converted to real money. Your original deposit balance (minus any losses) remains unaffected.

Yes! jilliz regularly runs game-specific promotions for Bingo rooms, Ezugi Live tables, and the Money Wheel. These include free bingo tickets, cashback on live casino losses, and leaderboard tournaments with PHP prize pools. Check the Promotions section inside your jilliz account for the latest active offers — promotions are updated regularly, especially around Philippine holidays and major sporting events like PBA playoffs and boxing nights.

jilliz offers a wide range of games for Filipino players:

• Ezugi Live: Live dealer tables including Baccarat, Roulette, Blackjack, and more — streamed in real time.
• Money Wheel: A fast-paced live wheel game with multiple multiplier segments.
• Bingo: Community bingo rooms with regular draws and chat features.
• Slots: Hundreds of slot titles from leading providers, playable on mobile and desktop.

New games are added regularly — check the jilliz Casino page for the latest additions.

Yes. jilliz is fully optimized for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open your mobile browser, go to jilliz, and log in. The platform automatically adjusts to your screen size. For the best experience, use an updated version of Chrome or Safari and ensure you have a stable internet connection, especially for live dealer games.

RTP varies by game title. Most slots on jilliz have an RTP between 94% and 97%, which is displayed in each game's information panel before you start playing. RTP is a theoretical long-term average — it does not guarantee results in any individual session. Always check the game info tab for the specific RTP of the title you are playing.

If your connection drops during a live game, jilliz's system records the state of your session. When you reconnect and return to the game, the round result will be displayed and any winnings will be credited automatically. For live dealer games, bets placed before disconnection are still valid and settled according to the game outcome. If you believe a round was not settled correctly, contact support with the game name, date, and approximate time.

jilliz uses SSL/TLS encryption on all pages and data transmissions. Your financial information is never stored directly on our servers — payment processing is handled by certified payment gateways. Personal data is stored in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, see our Privacy Policy page.

If you suspect your jilliz account has been accessed without your permission, take these steps immediately:

• Change your password using the "Forgot Password" function.
• Contact jilliz support via live chat to temporarily freeze your account.
• Review your recent transaction history for any unauthorized activity.
• Check that your email account has not also been compromised.

Our security team will investigate and respond within 2 hours for urgent account security issues.

jilliz does not sell your personal data to third parties. We share data only with trusted service providers necessary to operate the platform (such as payment processors and KYC verification services), and only to the extent required by Philippine law or regulatory obligations. For a full breakdown of how your data is used, please read our Privacy Policy.

Log in to jilliz, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 24-hour cooling-off period before it applies — this is intentional and for your protection.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a period: 30 days, 60 days, 90 days, 6 months, 1 year, or permanent. Self-exclusion takes effect immediately — your account is locked, all marketing is stopped, and no deposits or bets can be placed during the exclusion period. The period cannot be shortened once activated. If you need urgent help, contact our 24/7 live chat support.

Take a Break is a short-term account suspension of 24 hours, 48 hours, or up to 30 days. Unlike self-exclusion, it is designed for players who want a temporary pause without committing to a longer exclusion. During a Take a Break period, you cannot log in, deposit, or place bets. All promotional communications are also paused. You can activate it from the Responsible Gaming tab in your account settings.

If you or someone you know needs support for problem gambling, the following resources are available in the Philippines:

• NCMH Crisis Hotline: 1553 (24/7, toll-free from PLDT landlines)
• Gamblers Anonymous Philippines: Fellowship meetings in Metro Manila, Cebu, and Davao
• PAGCOR Responsible Gaming: Contact through official PAGCOR government channels
• jilliz Support: Live chat 24/7 — our team is trained in responsible gaming

For more information, visit our dedicated Responsible Gaming page.

jilliz takes underage gambling extremely seriously. If you believe a minor (under 21) has accessed the platform using your account or their own, contact our support team immediately via live chat or at [email protected] (plain text — not a link). We will investigate and act without delay, including account suspension and reporting to relevant authorities as required by Philippine law.